Refund policy
Rasta Family Farms Return & Refund Policy
At Rasta Family Farms, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer the following return and refund options:
Returns
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Eligibility: Items must be returned within 30 days of purchase in their original condition.
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Exceptions: Perishable goods, custom-made products, and sale items are final sale and cannot be returned.
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Process: To initiate a return, please contact our customer service team at hello@rastafamilyfarms.com with your order details.
Refunds
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Refund Method: Refunds will be issued to the original payment method within 7 to 10 business days after we receive and inspect the returned item.
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Partial Refunds: If an item shows signs of use or damage, a partial refund may be issued at our discretion.
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Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
Exchanges
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We offer free exchanges for defective or damaged items. Contact us within 7 days of receiving your order to arrange an exchange.
Non-Returnable Items
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Perishable goods (fresh produce, cakes, breads, etc.)
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Custom orders and personalized items
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Sale and clearance items
Contact Us
If you have any questions about our return and refund policy, please reach out to us at hello@rastafamilyfarms.com